• Application Deadline:
• Position: Technical Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Engineering / Technical 
  
  

Key Responsibilities

• Provide first-level technical support to customers via phone, email, chat, or in person


• Troubleshoot internet connectivity, network, hardware, and software issues


• Log, track, and update support tickets accurately using the company’s ticketing system


• Escalate unresolved issues to GNOC, Network Engineers, or Field Engineers when required


• Assist customers with device configuration (routers)


• Monitor service performance and report recurring faults or outages


• Follow up with customers to ensure issues are resolved satisfactorily


• Maintain proper documentation of issues, resolutions, and procedures


• Support installation, activation, and basic network testing where necessary


• Adhere to SLAs, company policies, and service standards.