• Application Deadline:
• Position: Technical Support Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Summary

• The Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc’s customers and internal users, ensuring a seamless experience with the company’s pharmaceutical technology platform.


• The role involves responding to support tickets, diagnosing and resolving technical issues, and serving as a key liaison between customers and internal product and engineering teams.


• The specialist also supports customer onboarding, documents recurring issues, and contributes to continuous platform improvement while maintaining high service standards.

Key Responsibilites

• Serve as the primary contact for customers experiencing technical issues across phone, email, or chat.


• Diagnose and resolve technical problems, including access issues, order processing errors, and system bugs.


• Log, track, and manage support tickets with clear documentation of issues and resolutions.


• Escalate complex issues and collaborate closely with engineering and product teams.


• Support customer onboarding, training, and adoption of the DrugStoc platform.


• Develop and maintain support documentation, FAQs, and knowledge base articles.


• Monitor support performance against service level agreements (SLAs).


• Respond to urgent incidents and provide timely updates during system outages.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 2 - 3 years experience.