• Application Deadline:
• Position: Client Liaison Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Position Overview

• The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Nordica's communication platforms while ensuring follow-up and contributing to service delivery improvements.

Accountabilities and Responsibilities

Your scope of responsibilities will include but are not limited to the following:

Leads Conversion:

• Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via Nordica's platforms


• Ensure that sufficient appointments are booked for the Fertility business according to set targets.


• Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.


• Respond to client requests and complaints for all business units.


• Contribute to the improvement of service delivery and people development within the department.


• Prepare and submit weekly and monthly activity and results reports to assist management decision making.

Requirements

• Candidates should possess an HND / B.Sc


• High interpersonal skills with a collaborative and flexible work style


• Entrepreneurial mindset with the ability to spot sales opportunities


• Excellent verbal and written communication skills


• Excellent listening, negotiation and persuasion abilities