• Application Deadline:
• Position: Service Advisor (Dana Motors)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Description

• We are seeking a customer-focused and detail-oriented Service Advisor to manage vehicle service interactions from reception through delivery, ensuring excellent customer satisfaction and service quality.

Key Responsibilities

• Receive customers (appointment or walk-in), document vehicle concerns, and prepare accurate job cards.


• Conduct test drives where necessary and explain scope of work, cost estimates, and delivery timelines to customers.


• Coordinate with workshop staff and job controllers to ensure timely and quality service delivery.


• Communicate proactively with customers on delays, additional work, or cost variations and obtain approvals.


• Inspect completed jobs, ensure quality control, and manage smooth vehicle delivery.


• Handle customer billing explanations, CSI feedback, and post-service follow-ups.


• Track repeat concerns, coordinate complaint resolution, and support CSI improvement initiatives.


• Mentor team members and promote a culture of learning, excellence, and teamwork.


• Perform any other duties as assigned.

Requirements

• HND / Bsc. in any discipline


• At least 3 years experience in a similar role


• Strong customer service and communication skills


• Good understanding of vehicle service processes


• Ability to multitask and coordinate across teams


• Attention to detail and commitment to customer satisfaction


• Proximity to Iyana Isolo.