• Application Deadline:
• Position: Sales Administrative Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial  , Customer Care  , Sales / Marketing / Retail / Business Development 
  
  

This role supports the sales team by ensuring timely and accurate RFQ submissions, efficient order processing, and high-quality customer service, playing a key part in maintaining seamless sales operations and a positive customer experience.

Job Details

• Assist in preparing and submitting accurate RFQs (Request for Quotation) to customers.


• Collect and organize necessary information from internal teams (e.g., engineering, production) to complete RFQs.


• Track and log RFQ statuses in the CRM/ ERP system and follow up with customers as required.


• Accurately input customer orders into the company’s ERP system.


• Verify order details to ensure alignment with RFQs and customer agreements.


• Coordinate with production and logistics teams to confirm order timelines and delivery schedules.


• Communicate updates on order statuses to customers and internal stakeholders.


• Respond promptly and professionally to customer inquiries about RFQs, orders, and general product information.


• Resolve basic customer service issues and escalate unresolved or complex customer issues to senior team members or managers.


• Maintain a record of customer interactions for future reference.


• Provide accurate product information and order status updates to customers.


• Maintain accurate records of RFQs, orders, and correspondence in the CRM/ERP systems.


• Prepare basic reports on sales activities, RFQ outcomes, and order fulfillment rates.


• Support the sales team with scheduling meetings, organizing documentation, and preparing presentations (as needed).


• Assist in data entry and data cleaning tasks.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field (preferred).


• Prior experience in an administrative or customer service role


• Experience with CRM software (e.g., Salesforce, HubSpot)


• Knowledge of the manufacturing industry (preferred but not required)


• Strong organizational, communication, interpersonal skills and customer service skills.


• Strong attention to details and accuracy 


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)