• Application Deadline:
• Position: Billing Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Key Duties & Responsibilities

• Prepare and issue monthly invoices for clients subscribed to Dedicated Internet Access and ancillary services (e.g., MPLS, Fiber, BIA, VOIP).


• Verify billing rates, usage data, and contract terms before finalizing invoices.


• Upload finalized invoices to the billing portal and email clients where applicable.


• Maintain and update customer master data in the billing system, including service start dates, rate plans, and addresses.


• Assist in updating rate cards, discounts, and special pricing as approved by management.


• Monitor and reconcile bandwidth or service usage records against system-generated reports.


• Perform monthly reconciliations between the billing system, network usage reports, and the general ledger.


• Investigate and resolve discrepancies in invoice amounts or usage data.


• Prepare basic billing reports (e.g., ageing reports, revenue by service type) for internal review.


• Serve as the first point of contact for client billing inquiries and escalate complex issues as needed.


• Track and follow up on billing disputes, ensuring timely and professional resolution.


• Collaborate with Sales, Network Operations, and Finance teams to resolve discrepancies and improve accuracy.


• Support documentation of billing procedures, checklists, and workflows.


• Assist in process improvement initiatives aimed at enhancing billing accuracy and efficiency.


• Participate in billing system upgrades and user acceptance testing.

Education and/or Professional Qualification

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.


• 0 - 2 years of experience in billing, accounts receivable, or similar finance-related roles.


• Experience in a telecommunications environment is an added advantage.


• Familiarity with billing platforms (e.g., Oracle BRM, Intec, Amdocs) is a plus.

Essential Skills / Knowledge

• Proficiency in Microsoft Excel, including VLOOKUP and pivot tables.


• Strong numerical and data reconciliation skills.


• Understanding basic accounting and billing principles.


• Ability to explain billing issues clearly to internal and external stakeholders.


• Good organizational and time-management skills to meet tight deadlines.

Desirable Skills / Knowledge

• Working knowledge of telecom service offerings such as Dedicated Internet, VPN, or MPLS.


• Experience using Microsoft Dynamics 365 or similar ERP systems.


• High attention to detail and accuracy.


• Strong interpersonal skills and a professional, customer-focused attitude.


• Willingness to learn, adapt, and contribute to a collaborative team environment.