• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Tele-collection Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience None


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Job Description

• Manages recovery of overdue loan  


• Contacting customers daily/weekly and informing them of their overdue loans. 


• Following up with customers daily/weekly on previous payment redemption date 


• Advising customers on the best payment options and negotiating suitable payment plans. 


• Thoroughly understands assigned portfolio and product 


• Responding to customer queries and escalating accordingly 


• Maintaining accurate, up-to-date customer account information 


• Reporting accurate customers feedback daily/weekly

Requirement/Specification

• Minimum Qualification: OND/HND/ B.Sc  


• Previous experience in tele-collections or Customer Service will be an added advantage 


• Strong Written, Communication and Negotiation Skills.  


• Strong command of English Language and at least, one other local or international language 


• Agile, Teachable and willing to learn  


• Ability to collaborate with a team in a fast-paced environment. 


• Attention to detail and strong Listening skills  


• Persuasive, sales/marketing and analytical skills will be an added advantage