• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints.


• The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization’s standards and values.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person professionally and promptly


• Handle and resolve customer complaints in line with company policies


• Maintain accurate records of customer interactions and transactions


• Provide product and service information to customers clearly and accurately


• Follow up on customer requests to ensure timely resolution


• Escalate complex issues to the appropriate department when necessary


• Maintain a positive and professional company image at all times


• Support front-desk or service operations where required


• Meet individual and team performance targets.

Requirements & Qualifications

• HND/BSc in Business Administration, Marketing, or related field


• Minimum of 2–4 years experience in a customer service or related role


• Strong verbal and written communication skills


• Good interpersonal and problem-solving abilities


• Proficiency in Microsoft Office and basic CRM tools


• Ability to work under pressure and handle difficult situations calmly.

Skills & Competencies:

• Customer-focused mindset


• Active listening and empathy


• Conflict resolution skills


• Attention to detail


• Time management and reliability.