• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.


• Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.


• Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.


• Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.


• Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.


• Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.


• Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.


• Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.


• Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.