• Application Deadline:
• Position: Group Head, Operations (Mortgage Banking)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 12 - 15 years



• Location Abuja




• Job Field Banking 
  
  

Job Description

• The Group Head, Operations is responsible for developing and executing the bank’s operations strategy, ensuring efficient branch operations, seamless mortgage processing, strong internal controls, and full regulatory compliance.


• The role oversees service delivery, process optimization, operational risk management, and business continuity while driving cost efficiency and customer experience across all operational units.

Education

• Bachelor’s Degree in Banking & Finance, Business Administration, Accounting, Economics, or a related discipline.


• Master’s degree (MBA, MSc, or equivalent) is an added advantage.


• Membership of professional bodies such as CIBN; ICAN/ANAN or relevant operations or risk certifications are added advantages.

Experience:

• 12–15 years’ experience in banking or financial services operations.


• At least 5 years in a senior operations leadership role, preferably within a mortgage bank or commercial bank.


• Proven experience in branch operations, mortgage processing, and regulatory compliance.

Requirements:

• Strong knowledge of mortgage banking operations and CBN, NDIC, and FMBN regulatory requirements.


• Demonstrated ability to drive process automation, digital transformation, and operational efficiency.


• Solid expertise in operational risk management, internal controls, and audit remediation.


• Strong leadership, people management, and stakeholder engagement skills.


• High integrity, professionalism, and customer-centric mindset.