Job Description
Role Summary
- The Reconciliation Officer is responsible for ensuring the accuracy, completeness, and integrity of all financial transactions within the organization.
- The role requires strong attention to detail, discipline, and the ability to promptly detect and resolve discrepancies across all savings, loan, and operational accounts.
Key Responsibilities
- Reconcile all daily, weekly, and monthly transactions across cash, bank accounts, POS, transfers, field agents, and digital platforms
- Match field agents’ collections with bank statements, system records, and savings registers
- Verify savings deposits, loan repayments, charges, and other inflows before confirmation and posting
- Identify, document, and immediately escalate discrepancies, shortages, excesses, or missing entries
- Investigate reconciliation differences and provide clear, evidence-backed explanations
- Work closely with Accounts, Operations, and Field Supervisors to resolve reconciliation issues promptly
- Maintain accurate reconciliation schedules, registers, and supporting documents
- Prepare and submit periodic reconciliation reports to Management within approved timelines
- Ensure compliance with internal controls, financial policies, and approved procedures
- Support internal audits, external audits, and regulatory reviews with complete reconciliation records
Key Performance Indicators (KPIs)
- Timely completion of daily, weekly, and monthly reconciliations
- Reduction in unresolved discrepancies and reconciliation backlogs
- Accuracy level of reconciled transactions
- Speed of discrepancy detection and resolution
- Quality and clarity of reconciliation reports submitted to Management
- Compliance with internal financial controls and audit requirements
Required Skills & Competencies
- Strong numerical accuracy and attention to detail
- High level of integrity and confidentiality
- Ability to work with financial records, statements, and reports
- Good communication and reporting skills
- Strong problem-solving and investigative ability
- Ability to work under pressure and meet strict deadlines
- Basic knowledge of thrift, cooperative, microfinance, or financial operations is an advantage.