Marketing / Field Agent at Excel and Grace Consulting

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
6 hours ago

Additional Details

Job ID
143657
Job Views
25

Job Description






Role Summary




  • The Marketing / Field Agent is responsible for customer acquisition, savings mobilization, relationship management, and consistent field engagement.

  • The role focuses on driving daily savings, growing the customer base, and representing the organization professionally in the field.



Key Responsibilities




  • Prospect, identify, and onboard new customers for savings and thrift products

  • Mobilize daily, weekly, and monthly savings from customers in assigned locations

  • Educate customers on savings plans, benefits, and company products

  • Maintain strong relationships with existing customers to encourage consistency and retention

  • Collect savings through approved channels and ensure proper documentation

  • Issue receipts and update customer records accurately and promptly

  • Follow up on inactive or defaulting customers to restore savings consistency

  • Represent the organization professionally in all field engagements

  • Submit daily activity reports, savings records, and customer updates

  • Work closely with Supervisors, Reconciliation Officers, and Management to resolve issues

  • Comply strictly with company policies, ethics, and operational guidelines



Key Performance Indicators (KPIs)




  • Number of new customers onboarded

  • Volume and consistency of savings mobilized

  • Customer retention rate

  • Accuracy and timeliness of savings records and reports

  • Compliance with operational and ethical standards

  • Achievement of daily, weekly, and monthly targets



Required Skills & Competencies




  • Strong communication and interpersonal skills

  • Ability to persuade, educate, and build trust with customers

  • Self-motivated and target-driven

  • High level of honesty, discipline, and accountability

  • Ability to work independently and in the field

  • Basic record-keeping and reporting skills

  • Experience in sales, marketing, thrift, cooperative, or field work is an advantage

  • Educational background (Degree, HND, OND, or relevant experience) is acceptable.



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