• Application Deadline:
• Position: Customer Experience / Marketing Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 1 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary 

• We are seeking a proactive and detail- oriented customer experience/marketing assistant to join our team.


• This is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.


• The ideal candidate will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events.

Key Responsibilities

• Responding to customer enquiries strictly via WhatsApp, email, and customer calls during working hours, using only the Company-issued phone and line.


• Matching customers to appropriate products and following up on incomplete purchases.


• Managing basic CRM and customer retention lists with support from the marketing team.


• Following up with leads generated from campaigns, events, or social media.


• Assisting in campaign coordination and execution as directed.


• Participating in and supporting any brand events, activations, or marketing launches as scheduled by the Company.


• Carrying out any other related duties within the scope of work, including those assigned verbally or in writing by the Head of Marketing.

Qualifications

• BSc or HND in Marketing, Business Administration, Communications, or a related field.


• 0 -1 year of experience in a customer service, marketing, or related role.


• Excellent verbal and written communication skills.


• Strong attention to detail and organizational skills.


• Proficiency with marketing tools


• Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom) is a plus.


• Ability to multitask, take initiative, and work both independently and as part of a team.