• Application Deadline:
• Position: Guest Service Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 7 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Key Responsibilities

• Greet and welcome guests warmly upon arrival.


• Handle check-in, check-out, and room assignments efficiently.


• Respond promptly to guest inquiries, requests, and complaints.


• Provide accurate information about hotel services, facilities, and local attractions.


• Coordinate with housekeeping and other departments to meet guest needs.


• Process reservations, payments, and maintain accurate guest records.


• Ensure compliance with hotel policies, health, and safety standards.


• Uphold the hotel’s brand image through professional appearance and behaviour.

Requirements

• Diploma or degree in Hospitality, Tourism, or related field (preferred).


• Previous experience in a customer service or hotel front desk role is an advantage.


• Excellent communication and interpersonal skills.


• Strong problem-solving ability and attention to detail.


• Proficiency in hotel management systems (PMS) and MS Office.


• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

• Customer service excellence.


• Teamwork and collaboration.


• Professional grooming and presentation.


• Adaptability and resilience in a fast-paced environment.


• Multitasking and organisational skills.