• Application Deadline:
• Position: Call Centre Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Delta




• City Warri




• Job Field Customer Care 
  
  

Job Summary

• As a Call Centre Associate, you will be responsible for providing exceptional services to clients / customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.


• Identify and escalate issues to supervisors.


• Provide product and service information to customers.


• Route calls to appropriate resources.


• Seize opportunities to upsell products and services when they arise.


• Build sustainable relationships and engage customers by taking the extra mile.


• Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.


• Recognize, document, and alert the management team of trends in customer calls.


• Frequently attend educational seminars to improve knowledge and performance level.


• Meet personal/team qualitative and quantitative targets.

Requirements

• BSc / HND in a relevant field.


• Minimum of one (1) year experience in a similar role.


• Proficiency in Microsoft Office applications.


• Strong organizational skills and attention to detail.


• Excellent communication, interpersonal, and people management skills.

What We Offer

• Competitive salary and benefits package.


• Opportunities for career growth and further training.


• A collaborative and supportive work environment.