Job Description
Job Summary
- The Human Resources Manager is responsible for overseeing all HR functions including recruitment, employee relations, performance management, training and development, compensation, compliance, and organizational culture.
- The role ensures that the organization attracts, develops, and retains competent talent while maintaining compliance with labor laws and company policies.
- The ideal candidate must be strategic, people-oriented, highly organized, and capable of building a strong performance-driven culture within a multi-functional business environment.
Role Responsibilities
HR Strategy and Workforce Planning:
- Develop and implement HR strategies aligned with organizational goals.
- Support workforce planning and manpower budgeting.
- Advise management on organizational structure and talent requirements.
Recruitment and Talent Acquisition:
- Oversee end-to-end recruitment and selection processes.
- Develop job descriptions and manage job postings and interviews.
- Ensure transparent and merit-based hiring processes.
- Facilitate onboarding and orientation programs for new employees.
Employee Relations and Engagement:
- Manage employee relations issues and conflict resolution.
- Promote a positive and inclusive workplace culture.
- Handle disciplinary procedures in accordance with company policy.
- Conduct employee engagement initiatives and feedback sessions.
Performance Management:
- Implement and monitor performance appraisal systems.
- Guide managers in setting KPIs and performance expectations.
- Support performance improvement plans where necessary.
- Ensure alignment between employee performance and company objectives.
Training and Development:
- Identify training needs and coordinate capacity-building programs.
- Develop learning initiatives to improve staff competence and productivity.
- Monitor training effectiveness and professional development progress.
Compensation and Benefits Administration:
- Oversee payroll coordination and ensure accuracy of salary administration.
- Manage employee benefits, allowances, and welfare programs.
- Ensure compensation structures remain competitive and compliant.
Policy Development and Compliance:
- Develop and update HR policies and employee handbooks.
- Ensure compliance with labor laws and statutory requirements.
- Maintain employee records and documentation.
- Prepare HR reports for management review and audits.
Health, Safety, and Workplace Standards:
- Support implementation of workplace health and safety policies.
- Ensure adherence to safety procedures and regulatory standards.
- Promote employee well-being and a safe working environment.
Experience / Qualifications
- Bachelor’s degree or HND in Human Resources, Business Administration, Industrial Relations, or related discipline
- Minimum of 5–8 years experience in HR management, with at least 3 years in a managerial role
- Experience in multi-business or hospitality/retail environments is an advantage
- Professional HR certification (e.g., CIPM, SHRM, HRCI) is an added advantage.
Competencies / Skills:
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Knowledge of labor laws and HR best practices
- Conflict resolution and negotiation skills
- Strategic thinking and organizational development skills
- Strong documentation and administrative skills
- Proficiency in Microsoft Office and HR systems.
Behavioural Qualities / Other Competences:
- High level of integrity, confidentiality, and professionalism
- Strong emotional intelligence and fairness
- Proactive and solution-oriented mindset
- Ability to work under pressure and manage multiple priorities
- Strong organizational and decision-making abilities
- Commitment to building a high-performance culture.