• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 - 10 years



• Location Anambra




• Job Field Engineering / Technical 
  
  

Main Function

• The Operations Manager will oversee the daily operational performance of the organization’s multiple business units, including retail, oil and gas, automobile services, hospitality, and food operations.


• The role ensures that all units operate efficiently, profitably, and in compliance with company standards and policies.


• The ideal candidate will be an organized, results-driven professional with strong leadership, analytical, and problem-solving skills. They will play a key role in optimizing processes, coordinating teams, and driving continuous improvement across business operations.

Role Responsibilities

Operational Leadership

• Manage and coordinate daily activities across all operational units to ensure smooth business performance.


• Implement operational strategies and ensure alignment with overall business objectives.


• Supervise operations staff and department heads to ensure efficiency, quality, and service consistency.


• Review operational workflows regularly and recommend improvements for efficiency and cost reduction.

Performance Management:

• Monitor performance metrics across all business units (sales, production, customer service, and logistics).


• Analyze data and prepare operational reports to track performance against set KPIs and targets.


• Identify underperforming areas and initiate corrective actions to improve results.


• Support strategic planning and budget execution for each unit.

Resource and Process Optimization:

• Ensure optimal allocation of human and material resources to meet operational goals.


• Develop and enforce Standard Operating Procedures (SOPs) for all business units.


• Oversee procurement, inventory, and logistics management to reduce wastage and maintain adequate stock levels.


• Support automation and digitalization of operational processes for better efficiency.

Quality Assurance and Customer Experience:

• Maintain consistent quality standards across all operational units.


• Ensure prompt and professional resolution of customer complaints and service-related issues.


• Conduct routine inspections and evaluations to maintain operational and service excellence.


• Promote a strong culture of customer service among all frontline employees.

Compliance, Health & Safety:

• Ensure compliance with company policies, safety standards, and industry regulations.


• Oversee environmental, safety, and health (EHS) programs to ensure workplace safety.


• Conduct regular audits to assess operational risk and enforce compliance with statutory requirements.

Team Leadership and Development:

• Provide leadership, direction, and motivation to the operations team.


• Work with HR to identify training needs and ensure regular capacity-building programs.


• Build and maintain a high-performance culture focused on accountability, teamwork, and continuous improvement.


• Conduct performance appraisals and enforce disciplinary procedures where necessary.

Financial and Administrative Oversight:

• Support preparation and management of operational budgets and forecasts.


• Monitor expenses and ensure adherence to cost control measures.


• Authorize operational purchases and expenditures within approved limits.


• Ensure timely submission of reports and documentation to senior management.

Stakeholder and External Relations:

• Coordinate with suppliers, service providers, and regulatory bodies to support smooth operations.


• Represent the company in operational meetings and external engagements when required.


• Support business development initiatives through efficient operational alignment.

Experience/Qualification

• Bachelor’s degree or HND in Business Administration, Operations Management, Engineering, or related discipline.


• Professional certifications (e.g., PMP, Lean Six Sigma, or ISO-related training) will be an added advantage.


• 6–10 years experience in operations or general management, preferably in retail, oil and gas, hospitality, or FMCG sectors.


• Proven record of managing multi-site operations or high-volume business environments.

Competencies/Skills:

• Leadership and People Management


• Leadership and People Management


• Strong leadership skills with the ability to manage cross-functional teams.


• Excellent communication and interpersonal skills for team coordination and stakeholder management.

Operational and Analytical Skills

• Deep understanding of business operations, process management, and performance improvement techniques.


• Strong data analysis, reporting, and problem-solving abilities.

Financial Acumen:

• Good knowledge of budgeting, cost control, and resource optimization.


• Ability to interpret financial reports and translate insights into operational strategies.

Customer Service Orientation:

• Commitment to maintaining high-quality service standards and customer satisfaction.


• Proactive in identifying and resolving customer and operational challenges.

Adaptability and Integrity:

• High ethical standards, transparency, and professionalism.


• Ability to work in a fast-paced environment with competing priorities..

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure


• Proactive identification of inefficiencies and ability to multitask


• Attention to detail and tech savviness


• Problem-solving and decision-making aptitude


• Cultural awareness


• Strong work ethics and reliability


• Experience in working with high-profile clientele.


• Familiarity with property management systems (PMS) and other hotel management software.


• Knowledge of local and international tourism trends.