Job Description
Key Responsibilities
Debt Recovery:
- Follow up on overdue accounts through calls, emails, and field visits.
- Negotiate repayment terms and restructuring arrangements with delinquent customers.
- Develop and implement effective recovery strategies to minimize portfolio at risk (PAR).
- Prepare and issue demand notices and escalation letters.
- Maintain accurate records of recovery activities and customer communications.
- Liaise with legal teams on cases requiring litigation or enforcement action.
- Monitor repayment plans and ensure strict adherence.
Compliance:
- Ensure all recovery activities comply with company policies and regulatory requirements.
- Monitor adherence to internal credit and risk management procedures.
- Conduct compliance checks on credit documentation and loan files.
- Prepare periodic compliance and recovery reports for management.
- Identify gaps in processes and recommend corrective actions.
- Stay updated on CBN guidelines, NDPR, and other applicable financial regulations.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, Law, or related field.
- 4–6 years’ experience in debt recovery, credit control, risk management, or compliance.
- Strong knowledge of Nigerian financial regulations (CBN guidelines is an advantage).
- Excellent negotiation and communication skills.
- High level of integrity and attention to detail.
- Proficiency in Microsoft Office (Excel, Word).
- Ability to work under pressure and meet recovery targets.