• Application Deadline:
• Position: Customer Care - Front Desk Officer / Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Administration / Secretarial  , Customer Care 
  
  

Job Objectives

• Courteous welcoming of Clients.


• Call Management


• Ambience of the Reception


• Other duties as assigned

Duties & Responsibilities

• Maintaining a serene and conducive atmosphere in the reception space.


• Greet clients and visitors with a positive, helpful attitude.


• Answer incoming calls and respond to customer's emails


• Timely answering of phones in a professional manner, and routing calls appropriately.


• Ensure proper listening and communication skills are deployed, and all information provided to the customer on phone are helpful and pointing towards service improvement.


• Other duties as assigned

Key Performance Indicators

• Courteous Welcoming of Clients


• Call Management


• Quality of Phone responses


• Quality of the Reception Area Ambience


• Conversation Metric Quality


• Assessment of Understanding Job Role Expectations

Requirements

• B.Sc. / HND in any discipline (Minimum of 2.2 or Lower Credit)


• Minimum of 1 year of cognitive experience with a reputable organization.


• Excellent organizational skills


• Excellent verbal/non-verbal communication


• Inter-personal skills


• Telephone Etiquette.