• Application Deadline:
• Position: Customer Care Assistant (NYSC)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Consultancy  , Graduate Jobs 
  
  

Role Summary

• The NYSC Customer Care Assistant will support the company by contacting customers, responding to enquiries, providing accurate information about services, and assisting clients in completing required forms.


• The role focuses on delivering excellent customer experience and maintaining proper customer records.

Key Responsibilities

• Call customers to follow up on applications, documentation, and service updates.


• Respond to customer enquiries via phone, WhatsApp, and in-person visits.


• Guide customers in completing application forms correctly.


• Provide accurate information about company products and services.


• Maintain and update customer records and contact details.


• Escale complex issues to the appropriate department.


• Follow up with customers to ensure issues are resolved.


• Assist in onboarding new customers.


• Maintain professionalism and confidentiality in handling client information.


• Support administrative and operational tasks when required.

Skills & Competencies:

• Customer service orientation.


• Active listening skills.


• Problem-solving ability.


• Patience and empathy.


• Good record-keeping skills.


• Professional telephone etiquette.