The Assistant Operations Manager will support end-to-end operational delivery of generator installation, maintenance, and repair services.
This role partners closely with the Operations Manager to drive service excellence, optimize field operations, manage resources, and ensure compliance with safety and quality standards.
Responsibilities
Support daily operations across generator servicing, installations, overhauls, and emergency call-outs.
Coordinate field technicians, schedules, tools, and spare parts to ensure seamless service delivery.
Monitor service turnaround times and proactively address operational bottlenecks.
Enforce HSE policies and ensure strict compliance with safety and regulatory requirements.
Liaise with clients to resolve escalations and maintain strong service relationships.
Track job cards, service reports, fuel usage, and maintenance records for accuracy and accountability.
Assist with inventory management, including spare parts forecasting and stock control.
Support cost control initiatives and operational efficiency improvements.
Provide input into workforce planning, training needs, and performance monitoring of technicians.
Prepare operational reports and KPIs for management review.
Requirements
HND / BSc in Engineering, Operations Management, or a related technical discipline.
Strong working knowledge of diesel and gas generators (installation, maintenance, troubleshooting).
8–10 years’ experience in generator services, power solutions.