• Application Deadline: Fri, 27 Feb 2026 00:00:00 GMT
• Position: Head, Help Desk- Transaction Banking



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 3 years



• Location Lagos




• Job Field Banking  , Customer Care  , ICT / Computer 
  
  

DUTIES AND RESPONSIBILITIES

• Oversee the activities of Transaction Banking Help Desk Team and provide direction and guidance in the execution of the unit’s functions.


• Responsible for developing strategies for excellent service delivery to both internal and external customers of the bank.


• Coordinate response to all internal and external enquiries related to transaction banking including RMs, all customers, and TB sales Team


• Ensure that all calls received on Help Desk, login incident types with description, resolution, and open and close dates/times are responded to.


• Escalate issues to relevant departments in the Bank and follow through to resolution


• Determines and coordinates procurement of work tools required by the customer service unit to function effectively.


• Prepare reports to Group Head Transaction Banking on Help Desk activities such as incident types and occurrence levels


• Responsible for the adequate training of staff to build competencies and skills sets required for the job.


•  As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

EDUCATION

• BSc


• MBA or advance degree equivalent in IT, business administration, or related field will be an added advantage

EXPERIENCE

• Minimum 3 years of experience in a customer service role