• Application Deadline:
• Position: E-Business Channels Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The E-Business Channels Support Officer provides technical and operational support across ARM’s digital business channels (web, mobile, and API/partner platforms). The role combines application support, cloud (AWS and/or Azure) operational skills, and a strong automation mindset. The officer is expected not only to resolve incidents but also to identify repeat issues and proactively recommend automation and self-service improvements through admin portals, configuration tools, and workflow enhancements.

Job Details

• Provide first and second-level support for ARM’s digital channels (web, mobile, and API based partner platforms). 


• Investigate transaction and system issues using structured database queries, application logs, and cloud monitoring tools. 


• Monitor and support cloud-hosted applications across AWS and/or Azure environments. 


• Perform approved operational tasks via admin portals, dashboards, and cloud consoles (e.g., configuration validation, service health checks). 


•  Identify recurring incidents and propose automation opportunities to reduce manual intervention and resolution time. 


• Provide practical feedback to engineering and product teams on how admin portals, dashboards, and workflows can be enhanced to enable self-healing or faster issue resolution. 


• Support deployment validation and post-release monitoring, ensuring issues are detected early. 


• Diagnose API and integration issues for partners, including authentication, latency, and data consistency challenges. 


• Log incidents and service requests with detailed technical context and resolution steps in the ticketing system. 


•  Participate in root-cause analysis and contribute to post-incident reviews. Maintain and improve support documentation, runbooks, and operational playbooks


• Collaborate with DevOps and engineering teams to test and validate automation, monitoring, and alerting improvements.

Requirements

• Technical Skills 


• Hands-on experience with AWS and/or Azure, including: 


• Compute services (EC2 / Azure VMs, ECS, Kubernetes, Docker, AKS, or equivalent) 


• Monitoring and logging (CloudWatch, Azure Monitor, Application Insights)


• Basic networking concepts (VPCs, subnets, security groups, load balancers)


•  Strong SQL skills for querying transactional databases in production or read-only environments. 


• Solid understanding of web, mobile, and API-based system architectures. 


• Working knowledge of REST APIs and integration troubleshooting. 


• Familiarity with CI/CD pipelines and release management processes. 


• Experience with ticketing and incident management tools (e.g., Jira, Manage Engine, New Relic, Graylog, ArgoCD). Innovation and Automation Expectations Ability to spot patterns in incidents and propose automation or configuration-based fixes rather than repeated manual resolution. 


• Comfort working with admin portals, dashboards, and internal tools to resolve issues and suggest enhancements. 


• Ability to articulate automation ideas clearly (e.g., “This issue can be resolved via a rule, workflow, or validation check in the admin portal”). 


• Willingness to collaborate with engineering teams to translate support insights into backlog items or improvement initiatives. 


• Continuous improvement mindset focused on reducing MTTR, manual effort, and operational risk. 

Behavioral 

• Automation-first thinking


•  Strong production troubleshooting skills 


• Innovative problem-solving mindset 


• Security and compliance awareness 


• Clear documentation and stakeholder communication

QUALIFICATION & EXPERIENCE 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline. 


• 2–4 years’ experience in application support, DevOps support, or cloud operations within a digital or financial services environment