• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking for a proactive and customer-focused female Customer Service Representative to manage customer inquiries, resolve complaints, and ensure an excellent service experience. The ideal candidate must possess strong communication skills, patience, and problem-solving ability.

Key Responsibilities

• Respond to customer inquiries via phone, email, social media, and in person.


• Handle complaints professionally and provide timely resolutions.


• Process orders, returns, and exchanges.


• Maintain accurate customer records.


• Follow up on pending issues to ensure customer satisfaction.


• Collaborate with sales and operations teams to resolve service challenges.


• Provide product/service information to customers.


• Maintain a positive, empathetic, and professional attitude at all times.

Qualifications

• Candidates should possess a Bachelor's Degree with 2-4 years experience.


• The ideal candidate must possess strong communication skills, patience, and problem-solving ability.