• Application Deadline:
• Position: Customer Insight Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Data, Business Analysis and AI 
  
  

JOB DETAILS

• Collect and analyze customer feedback across all service.


• Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.


• Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.


• Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.


• Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.

REQUIREMENTS

• B.Sc. in any field from a reputable university.


• Any professional course on Customer Experience, and data skills are added advantage.


• A minimum of 2 years working in a customer experience team.


• Good knowledge of data and analytics