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Customer Insight Officer at AIICO Insurance
Job Overview
Location
Lagos, Lagos
Job Type
Full Time
Date Posted
4 hours ago
Additional Details
Job ID
144381
Job Views
25
Job Description
- Application Deadline:
- Position: Customer Insight Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Lagos
- Job Field Data, Business Analysis and AI
JOB DETAILS
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
REQUIREMENTS
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Company Details
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