• Application Deadline:
• Position: Project Manager, AI Operations



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 3 years



• Location Lagos




• Job Field Project Management 
  
  

What You'll Be Doing

• As a Project Manager, you will be responsible for overseeing the performance and success of multiple large-scale projects, ensuring they meet client expectations and deliver results that exceed service-level agreements (SLAs). Acting as a strategic partner to clients, you will proactively drive solutions to complex operational challenges and spearhead initiatives that advance project success.


• In addition to project leadership, you will take ownership of building and leading high-performing teams.


• You’ll mentor and develop team members, fostering a culture of accountability, collaboration, and continuous learning. Your leadership will be key in aligning team efforts with organizational goals, nurturing talent, and driving motivation across teams.


• To be successful in this role, you should have extraordinary analytical, communication, and leadership skills, and pay great attention to detail


• Our quality expectations and performance standards are high, so you should be comfortable driving operational excellence and championing innovation in service delivery.

This involves

Project Delivery:

• Manage project workflows and performance metrics.


• Provide insights and actionable strategies to achieve the best possible outcomes on projects


• Partner with the Quality and Training Management teams to establish a rigorous quality control framework for sustained project performance


• Lead project-level client engagements and nurture productive client relationships.

Operations Leaderships:

• Partner with WFM teams to develop and manage long-term staffing strategies to meet the evolving needs of multiple high-impact projects.


• Act as the escalation point for all project-related issues, ensuring timely resolutions and maintaining high client satisfaction.


• Identify opportunities to improve operational efficiencies and implement scalable solutions.


• Ensure business continuity through contingency planning, resource allocation, and proactive risk management.

Client Relationship Management:

• Serve as the primary point of contact for client project managers, fostering deep partnerships and driving alignment on strategic objectives.


• Conduct business reviews with clients, presenting insights and data-driven results that demonstrate the value and impact of Hugo's services.


• Collaborate with internal leadership to align project outcomes with broader company objectives and client expansion strategies.

Team Leadership and Development:

• Provide leadership, direction, and professional development opportunities to Project Coordinators, Team Leads, Agents and other key team members.


• Foster team collaboration, motivation, and skill development.


• Coach and develop project teams to achieve sustained project excellence and professional advancement


• Create and communicate clear objectives and expectations to team members, empowering them to own their workstreams and contribute to the success of the projects


• Drive initiatives to boost team morale and motivation, ensuring that team members remain aligned with Hugo’s mission and client success.

What We’re Looking For:

• Analytically strong project managers with a STEM Bachelor’s or Master’s Degree


• 3+ years’ experience at leading AI data annotation and evaluation firms (e.g., Scale AI, Mercor, Turing, Appen, Innodata).


• 3 to 5 years experience in product management, project management, or a role with significant problem solving and client/team leadership responsibilities


• Intellectual curiosity and a keen interest in emerging technologies (such as Artificial Intelligence) and their applications


• Excellent presentation, written, and verbal communication skills, with the ability to effectively collaborate with clients, team members, and other business stakeholders.


• Ability to thrive in a fast-paced, dynamic environment, with a proven track record of adapting to shifting priorities and deadlines.


• Proficient in the use of G-Suite (Google Workspace) apps.

Competencies:

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.


• Exceptional accuracy and attention to detail.


• A proactive problem solver who can anticipate and address challenges before they escalate.


• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.


• Exceptional capacity for making sound judgments in high-pressure environments.


• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.