• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Oyo




• City Ibadan




• Job Field Customer Care 
  
  

Job Summary

• As a customer service officer, you're responsible for providing exceptional service to our clients by answering their enquires resolving issues and ensuring satisfaction.

Responsibilities

• Respond to customer enquiries via phone, email and chat in a timely and professional manner


• Provide accurate and complete information to customers regarding products, services and policies


• Process orders, returns and exchanges following company policies and procedures


• Work with other departments to resolve customer issues and escalations.


• Keep detailed records of customer interactions and transactions.


• Collaborate with other team members to meet or exceed customer service targets


• Stay updated on industry trends and best practices


• Perform other related duties as management requires.

Requirements

• Minimum of HND B.Sc in a related field


• 1-3 years experience as a customer representative or any relative role


• Must be computer literate;must be familiar with google sheet or documents


• Excellent communication skills, both written and verbal


• The ability to work independently and as part of a team.