• Application Deadline:
• Position: French-Speaking Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Job Summary

• The French-Speaking Agent is responsible for handling customer interactions in French (and English where required), ensuring excellent service delivery, resolving inquiries, and supporting operational objectives.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in French and English.


• Provide accurate information about company products, services, and policies.


• Resolve customer complaints efficiently and escalate complex issues when necessary.


• Maintain accurate records of customer interactions and transactions.


• Good at listening, able to pay good attention to users and have empathy.


• Follow up on customer requests to ensure timely resolution.


• Support sales and operations teams with customer-related tasks.


• Ensure compliance with company procedures and service standards.

Requirements

• Fluency in French (spoken and written); English proficiency required.


• Strong communication and interpersonal skills.


• Problem-solving ability and customer-focused mindset.


• Possess good typing speed


• Basic computer proficiency (CRM systems, Microsoft Office).