• Application Deadline:
• Position: Customer Service Representative (Ticketing & Parcel Services)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Anambra




• City Awka




• Job Field Customer Care 
  
  

Responsibilities

Transport / Passenger Services Duties

• Check and confirm passenger payments for tickets and luggage.


• Issue boarding passes to passengers.


• Attend to ticket inquiries and resolve customer issues promptly.


• Receive and process payments from passengers and cargo clients.


• Keep accurate records of all payments and reconcile with the Finance team.


• Make boarding announcements and communicate any delays or changes.


• Respond to customer feedback within agreed timelines.


• Communicate professionally with customers at all times (clear, polite, and error-free).


• Follow up with relevant departments to resolve customer requests and complaints quickly.


• Suggest better ways to improve customer service and operations.

Logistics / Parcel Operations Duties:

• Receive, track, and record all incoming parcels.


• Ensure parcels are safely and properly stored.


• Monitor and account for all parcel inventory.


• Prepare regular parcel inventory and operational reports.


• Ensure parcels are properly packaged to prevent damage.


• Supervise loading, offloading, and storage of parcels.


• Update parcel movements on the company tracking system in real time.


• Report any delays or parcel issues immediately.


• Coordinate drivers to ensure timely and efficient deliveries.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)


• 1:00pm-8:00pm (Afternoon shift)


• Mondays to Sundays with one day off every week.