• Application Deadline:
• Position: Retail Shop Consultant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilties

• Responsible for managing a whole lot of incoming and outgoing calls in the organization


• Build long-lasting relationships with customers


• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank


• Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels


• Make use of available opportunity to sell or advertise products to customers


• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues


• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems


• Route calls to the appropriate channel(s)


• Move complex issues or complaints to supervisors


• Willing to work during extended odd hours and/or during holiday periods.

Qualifications

• Interested candidates should possess an HND / Bachelors Degree with 1 - 3 years experience.