• Application Deadline:
• Position: Business Relationship Officer, Payloft



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Objectives

• We are seeking a Payloft Associate to join our dynamic team.


• The ideal candidate will have a strong background in fintech, e-commerce, and digital payments. This role involves managing digital payment operations, supporting product development, ensuring compliance, and delivering excellent customer and merchant experiences.

Duties and Responsibilities

• Support the development and execution of Payloft’s payment solutions within the e-commerce group.


• Oversee day-to-day digital payment operations, including transaction monitoring, reconciliation, and issue resolution.


• Collaborate with product, technology, and compliance teams to design and improve payment workflows.


• Conduct market research to identify opportunities for innovation in e-commerce payments.


• Ensure adherence to financial regulations, risk management policies, and compliance standards.


• Provide insights on customer and merchant feedback to improve Payloft products.


• Prepare reports and dashboards to track KPIs and department performance.


• Assist in onboarding and supporting merchants and partners using Payloft solutions.

Key Performance Indicators

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s degree in Finance, Business Administration, Economics, Computer Science, or a related field.


• Experience: Minimum of 3 years of relevant work experience in fintech, digital payments, e-commerce, or financial services. Post NYSC experience.

Key Competency Requirements

Knowledge / Experience:

• Strong understanding of payment systems, digital wallets, and online transaction processes.


• Familiarity with regulatory frameworks, risk management, and compliance in financial services.


• Excellent problem-solving, analytical, and communication skills.


• Proficiency in MS Office, payment platforms, and relevant fintech tools.


• Ability to work collaboratively in a fast-paced, innovative environment.

Preferred Attributes:

• Experience with APIs and payment integrations.


• Knowledge of emerging fintech trends (blockchain, BNPL, digital currencies).


• Project management and stakeholder engagement experience.

Skill/Competencies:

• Strong interpersonal skills.


• Excellent written/oral communication skills.


• Strong analytical skills.


• Organizational skills.


• Confident negotiator and ability to close the right type of business deals at the highest level.