Job Description
Job Purpose
- To manage and support the implementation, maintenance, and optimization of the Distributor Management System (DMS) across assigned distributors.
- The role ensures accurate data capture, seamless integration between DMS and SFA/ERP systems, and timely reporting of sales, stock, and route activities.
Key Responsibilities
DMS Implementation & Support:
- Coordinate DMS implementations with approved distributors.
- Ensure proper installation, configuration, and optimal system functionality.
- Collaborate with distributors and the Sales Capability Manager for setup, troubleshooting, and user access management.
Data Management & Reporting:
- Ensure timely and accurate upload of sales, stock, and purchase data by distributors.
- Validate and reconcile DMS data with primary sales and SFA reports.
- Generate daily, weekly, and monthly performance reports on sales, inventory, and market coverage.
Secondary Sales & Route Mapping:
- Maintain updated mapping of sales staff to distributors and territories.
- Coordinate with the sales team to ensure accurate route and outlet data in DMS/SFA.
- Support activation and monitoring of field staff via geo-fencing.
Training & Compliance:
- Train sales representatives on SFA usage and accurate data entry.
- Ensure adherence to company data standards and reporting processes.
- Identify system usage issues or compliance challenges and escalate accordingly.
System Integration & Improvement:
- Collaborate with SFA and IT teams for system integrations and upgrades.
- Recommend process enhancements or software updates based on user feedback.
Key Performance Indicators (KPIs)
- Full DMS functionality across assigned distributors.
- Accuracy and timeliness of secondary sales data.
- Route validation and geo-fencing compliance.
- Accuracy of DMS and SFA data reconciliation.
- User training compliance and data accuracy rate.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Information Technology, or a related field.
- 2 - 4 years’ experience in FMCG sales operations, MIS, or DMS management.
- Familiarity with DMS platforms, SFA tools, and ERP systems (e.g., SAP, Oracle).
- Strong MS Excel and data analysis skills.
- Excellent communication, coordination, and problem-solving skills.
Core Competencies:
- Analytical Thinking & Data Accuracy
- Attention to Detail
- Cross-Functional Coordination
- Tech-Savvy & Process-Oriented
- Accountability & Timely Execution.