• Application Deadline:
• Position: Training Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 6 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Role Summary

• The Training Specialist is responsible for designing, delivering, and evaluating training programs that build operational excellence, product consistency, food safety compliance, and customer service standards across all outlets.


• The role ensures employees are equipped with the technical, behavioural, and brand-specific competencies required to drive performance, efficiency, and superior guest experience in a fast-paced QSR environment.

Key Responsibilities

Training Design & Development:

• Develop structured onboarding programs for new hires (frontline, kitchen, supervisors, and managers).


• Create training manuals, SOP guides, and visual learning materials for bakery, confectionery, and QSR operations.


• Translate operational procedures into practical, easy-to-follow training modules.


• Continuously update training content to reflect new products, processes, and equipment.

Operational Skills Training:

Deliver hands-on training on:

• Food preparation and production techniques


• Recipe adherence and portion control


• Equipment handling and maintenance


• Hygiene and food safety standards


• Speed of service and order accuracy


• Ensure uniformity of product quality across all locations.

Service Excellence & Brand Experience:

• Train staff on customer engagement, upselling, complaint resolution, and brand etiquette.


• Embed a culture of hospitality, cleanliness, and professionalism.


• Reinforce brand values through behavioural training.

Compliance & Food Safety:

• Conduct regular training on HACCP principles, sanitation, and workplace safety.


• Ensure teams comply with regulatory and internal quality standards.


• Support audit readiness through continuous education.

Performance Coaching & Capability Development:

• Identify skill gaps through store visits and performance observations.


• Coach outlet managers and supervisors on team leadership and productivity improvement.


• Implement refresher and remedial training where required.

Training Evaluation & Reporting:

• Track training effectiveness using KPIs such as productivity, wastage reduction, customer feedback, and operational consistency.


• Prepare training reports and recommend improvements.


• Maintain accurate training records and certification logs.

New Store Opening Support:

• Lead training rollouts for new outlet launches.


• Prepare teams for operational readiness before store opening.


• Standardize culture and processes from day one.

Key Requirements

• Bachelor’s Degree in Hospitality Management, Food Science, Business Administration, or related field.


• 3–6 years’ experience in Training, L&D, or Operations within abakery, confectionery, or QSR environment.


• Strong understanding of food production processes and multi-outlet operations.


• Experience developing SOP-based training systems.


• Excellent facilitation, coaching, and presentation skills.


• Strong interpersonal skills with the ability to influence frontline teams.


• Knowledge of food safety standards and operational compliance.


• Ability to travel frequently between outlets.

Core Competencies:

• Operational Excellence Mindset


• Coaching & People Development


• Attention to Detail & Product Consistency


• High Energy & Execution Focus


• Communication & Engagement Skills


• Process Standardization


• Problem-Solving in Fast-Paced Environments.