• Application Deadline:
• Position: Human Resources Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Human Resources / HR 
  
  

Job Description

• The HR Officer is responsible for managing all human resource functions within the hospitality organization, including recruitment, employee relations, performance management, compliance, training, and HR administration.


• The role ensures that staffing, culture, and policies support excellent guest service delivery and operational efficiency.

Key Responsibilities

• Develop and implement recruitment strategies for hotel and hospitality roles.


• Manage end-to-end recruitment process (job postings, screening, interviews, onboarding).


• Ensure timely staffing of operational roles (front desk, housekeeping, kitchen, F&B, maintenance, etc.).


• Maintain updated job descriptions for all positions.


• Serve as a point of contact for employee concerns and grievances.


• Foster a positive workplace culture aligned with hospitality service standards.


• Mediate workplace conflicts and ensure fair resolution.


• Promote employee engagement initiatives.


• Coordinate performance appraisal processes.


• Support department heads in setting KPIs aligned with service excellence.


• Identify performance gaps and recommend improvement strategies.


• Identify training needs specific to hospitality (customer service, compliance, safety).


• Organize onboarding and orientation programs.


• Implement continuous training programs to enhance service delivery.


• Maintain employee records and HR database.


• Manage attendance, leave, payroll coordination, and benefits administration.


• Prepare HR reports and workforce analytics.


• Ensure compliance with labor laws and hospitality regulations.


• Develop and update HR policies and employee handbook.


• Monitor adherence to workplace safety, health, and industry standards.


• Assist in salary benchmarking within the hospitality industry.


• Administer benefits and incentives programs.


• Support payroll processing and compensation reviews.

Qualifications & Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Law, or related field.


• 2–5 years HR experience (hospitality experience preferred).


• Knowledge of labor laws and employment regulations.


• Strong interpersonal and communication skills.


• Ability to work in a fast-paced, service-oriented environment.


• Proficiency in HR software and Microsoft Office.