• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer Service Officer will be responsible for delivering a seamless and engaging customer experience across both in-store and digital channels.


• The role holder will serve walk-in customers, manage WhatsApp and other online engagements, and work closely with the E-commerce team to ensure prompt response to enquiries, order processing, and customer satisfaction.

Key Responsibilities

• Provide excellent customer service to walk-in customers by assisting with product enquiries, purchases, and after-sales support.


• Manage and respond promptly to customer interactions via WhatsApp, social media, and other online platforms.


• Collaborate with the E-commerce team to process online orders, track deliveries, and resolve customer complaints.


• Maintain accurate records of customer enquiries, feedback, and resolutions for service improvement.


• Support omnichannel sales by converting online enquiries into store visits or completed purchases.


• Handle customer complaints professionally and escalate complex issues when necessary.


• Ensure timely follow-up with customers to enhance loyalty and repeat patronage.


• Maintain a professional brand tone and consistency in all customer communications.


• Assist with product knowledge updates to provide accurate information to customers across channels.


• Support store operations during peak periods and promotional campaigns.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, or related fields


• 3 years’ experience in customer service in banking, retail, or other client facing role(fashion retail experience is an added advantage).


• Strong communication and interpersonal skills.


• Proficiency in WhatsApp Business, social media platforms, and basic e-commerce tools.


• Customer-centric mindset with strong problem-solving ability.


• Good attention to detail and responsiveness to enquiries.