• Application Deadline:
• Position: Customer Support Operations Officer (NYSC)



• Job Type Contract



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care  , Graduate Jobs 
  
  

Responsibilities

You must have genuine interest and/or knowledgein cars and will be directly responsible for the day-to-day coordination and execution of customer support operations, ensuring seamless dealership services and vehicle transport logistics:

• Customer Communication:Serve as a primary point of contact, receiving incoming customer calls and emails.Utilize video messages to provide updates.


• Request Processing:Professionally treat and log customer requests for vehicle sales inquiries and transport bookings.


• Transport Updates:Proactively update customers on the status and location of their vehicles during the transport process from the information provided by drivers.


• Vehicle Handover:Facilitate the smooth and professional handover of vehicles to customers upon delivery or sale, ensuring all paperwork is complete.


• Customer Engagement & Content:Create video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.


• Contractor Liaison for Customer Issues:Communicate with trucking contractors and mechanics on behalf of customers to resolve service-related inquiries or issues.


• Operations Support: Partner closely with the operations team to ensure customer commitments are met, providing real-time customer feedback and managing communication to uphold service quality and timelines.

Requirements

• Interested candidates should possess relevant qualifications.