Job Description
Location: Saka Tinubu, Lagos
Job Type: Contract
Department: Technical
Responsibilities
- The Order Fulfilment Intern would primarily responsible for supporting order fulfilment and ensuring effective monitoring and control/management of service activation process within the organisation.
Other responsibilities include:
- Evaluating all documentation and record of orders.
- Manage customer expectations and ensure requests are communicated to key stakeholders.
- Processing all orders and commercial approval/waiver and resolving all discrepancies.
- Validate customer requirement per technical solution and ensure services are billed appropriately
- Manage Customers’ delivery issues that require cross functional intervention and ensuring that customer requests are treated.
- Ensure full compliance by technical team to delivery commitment made in the project implementation plan.
- Ensure timely delivery and acceptance of circuits in line with contract terms and agreed acceptance testing period.
- Process benchmarking and compliance enforcement relating to service activation and support.
- Analyzing trend and gaps in the provisioning process and reporting areas for improvement to key stake holders.
- Provide regular support to finance team by reporting closed sales and services commencement date.
Qualifications, Skills & Competencies
- B.Sc. / B.Tech / HND in any course preferably Data Analysis, Engineering, Computer Science, Project Management or any other related field
- 0 - 1 year work experience
- Strong IT skills: Word, Excel and PowerPoint
- Required: Excellent interpersonal skills
- Excellent communication and organisation skills is a strong requirement
- Ability to prioritize work and work independently
- Demands of the Job
- Ability to pay attention to detail
- Ability to work independently.