• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 0 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a proactive and articulate Customer Service Representative to join our team.


• The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, social media, and in-person interactions.


• Maintain a professional, positive, and customer-focused attitude at all times.


• Provide accurate information about products, services, and policies.


• Resolve customer complaints efficiently and escalate issues when necessary.


• Maintain records of customer interactions, feedback, and transactions.


• Follow up on customer requests to ensure timely resolution.


• Support the sales and operations team with customer-related tasks.


• Ensure compliance with company procedures and service standards.

Requirements

• OND / HND / B.Sc in any discipline.


• 0–3years’ experience in customer service or related role.


• NYSC members can apply.


• Excellent communication and interpersonal skills.


• Clear diction and eloquence are essential.


• Ability to multitask, stay organized, and work under pressure.


• Must possess good typing skills


• Basic computer proficiency (Microsoft Office & internet usage).


• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Good telephone etiquette.


• Ability to handle difficult customers with patience.


• Willingness to learn and adapt in a fast-paced environment.