Job Description
Role Overview
- The Production & Sales Associate plays a dual role supporting both production coordination and revenue generation through e-commerce and retail sales channels.
- This role requires a proactive, organized, and commercially minded individual who can manage customer orders from inquiry through delivery while ensuring operational excellence in production processes.
- The position is hybrid, combining on-site production oversight and retail engagement with remote sales follow-up and digital customer management.
Key Responsibilities
Production Coordination:
- Manage and oversee assigned production orders from initiation to delivery
- Liaise with tailors, production teams, and vendors to ensure timely execution
- Ensure accuracy in sizing, fabric selection, order specifications, and quality control
- Monitor production timelines and proactively address delays
- Coordinate bulk production orders with efficiency and minimal error
- Maintain accurate production documentation and order tracking.
Sales & Revenue Generation (Retail & E-commerce):
- Drive sales through in-store, online, and direct customer engagement
- Initiate and close sales transactions through WhatsApp, Instagram, website, and other digital channels
- Follow up on leads and convert inquiries into completed sales
- Upsell and increase order value through product recommendations and add-ons
- Maintain accurate sales records and documentation
- Support customer relationship management and repeat business development.
Performance Expectations
- Meet or exceed individual sales targets
- Ensure production orders are delivered on time and without preventable errors
- Demonstrate strong customer service and conversion capability
- Maintain high levels of organization and accountability
- Support team collaboration and operational efficiency.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 2 years experience.
Work Structure:
- Hybrid role (combination of on-site production/retail presence and remote sales follow-up)
- Flexibility may be required during peak retail seasons, campaigns, or pop-up events.
Compensation Structure
- Competitive base compensation
- Sales commissions on successfully initiated and closed sales
- Additional commission on verified upsell transactions
- Performance-based bonuses tied to bulk production efficiency and successful delivery
- Commission and bonuses are subject to verification and company policy.