• Application Deadline:
• Position: Customer Satisfaction Representative (Poultry Feed Sales)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Purpose

• To drive sales growth, expand market penetration, and manage customer relationships for Amo Byng poultry feed products across the Southwest and Northern regions.


• The role focuses on achieving sales targets, increasing market share, and ensuring seamless order processing under the company’s cash-and-carry policy.

Key Responsibilities

Sales & Business Development:

• Promote and sell Amo Byng poultry feed products to distributors, commercial farms, and independent poultry farmers.


• Achieve and exceed assigned monthly and quarterly sales targets.


• Identify, prospect, and onboard new customers within assigned territory.


• Develop and execute territory sales plans to grow market share.

Customer Relationship Management:

• Build and maintain strong relationships with customers.


• Provide basic product guidance and usage recommendations.


• Conduct regular farm visits to gather feedback and strengthen loyalty.


• Resolve customer concerns promptly and escalate where necessary.

Order Processing & Payment Compliance:

• Ensure all orders comply with the company’s policy.


• Confirm proof of payment before initiating product release or delivery.


• Work closely with finance and operations teams to ensure smooth transaction processing.


• Maintain accurate records of sales transactions and reconciliations.

Market Intelligence & Reporting:

• Monitor competitor pricing, promotions, and market activities.


• Provide regular sales and market reports to management.


• Identify emerging opportunities within the region.

Brand Representation:

• Represent Amo Byng professionally in all customer engagements.


• Support trade activations, field demonstrations, and promotional activities.


• Uphold the company’s reputation for quality and reliability.

Key Performance Indicators (KPIs)

• Monthly sales volume (MT)


• Revenue growth


• New customer acquisition


• Payment compliance rate (100% adherence to cash policy)


• Customer retention rate

Qualifications

• B.Sc. / HND in Animal Science, Agricultural Science, Marketing, Business Administration, or related field.


• 1–3 years of experience in feed sales, agro-input sales, or related field sales.


• Poultry industry knowledge is an added advantage.

Skills & Competencies:

• Strong negotiation and closing skills


• Excellent interpersonal communication


• Target-driven and self-motivated


• Good understanding of poultry production systems


• Ability to work independently within assigned territory

Other Requirements

• Must reside in or be willing to relocate within assigned region (Southwest or North).


• Valid driver’s license.


• Willingness to travel extensively.