• Application Deadline: Fri, 26 Aug 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.


• Maintain documentation of customer inquiries and responses for future reference.


• Direct or route customer calls to appropriate personnel for assistance.


• Handle dissatisfied customers politely and professionally.


• Track and follow up on all customer request promptly.


• Maintain broad knowledge of all company products, services, and promotions.


• Identify and implement new process plans to improve customer support service.


• Manage a large volume of customer calls in a friendly and courteous manner.


• Provide exceptional customer service.


• Greet and address customers in a friendly and respectful way.

Experience, Qualification and Required Skills

• Minimum of HND / B.Sc Degree from a reputable institution.


• Must have completed NYSC.


• Not more than 28 years.


• The candidate must be very smart.


• Excellent communication skills (both written & oral).


• Good interpersonal skills.


• Professional, able to maintain confidentiality and ethical behavior.

Salary

N85,000 monthly (gross).

Other Benefits:

• HMO, Pension, Group Life, 13th Month, and Annual Leave Allowance.