• Application Deadline: Tue, 18 Jan 2022 00:00:00 GMT
• Position: Ticketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Abia


• Job Field Travels & Tours 
  

Location: Aba, Abia

Job Description

• Check and validate all passenger payments for tickets/luggage and issue boarding pass.


• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.


• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).


• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.


• Ensure all customer cargo are properly tagged for safety and security purposes.


• Handle boarding announcements and communication of other exceptions promptly to all passengers.


• Ensure feedback is communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.


• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.


• Demonstrate innovation and creativity in the execution of all duties.

Requirements / Qualifications

• Minimum of BSc / B.A certification.


• 1- 3 years’ experience in any customer service-related role.


• Experience in the banking, e-commerce, transportation or logistics will be an added advantage.