This role will be responsible for assisting Backend specialist, coordinate and resolve post metering issues in the respective Business Units.
Responsibilities
Ensure quality standards on all metering initiatives are met from both self and officers in the back office.
Ensure daily validation and evaluation of the survey/installation.
Check for consistency in survey/installation and reporting.
Ensure closure of Non-conformance by the subcontractors or NMD reps at the various BUs.
Weekly Performance reporting.
Generation of quality of all metering activities & analyze the report.
Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
Ensure field operation performance and compliance to policies.
Submission of weekly evaluation report to QAQC Field unit. Team with List of installation to be visited for surveillance
Update resolution feedbacks received from cross functional units.
Carrying out all other functions as designated in line with achieving the departmental objectives.
Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
Minimum Qualifications
First Degree in Social Science/ Engineering
Requires minimum of 1 year post qualification experience
Technical Competencies
Maximum Demand Meter Reading skills
Maximum Demand (MD) Meter Installation & Maintenance skills