• Application Deadline:
• Position: Customer Service Representative (Igbo & English)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• Customer Service Representative is the front line of support for the company's customers. You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services


• Resolve customer problems and complaints in a timely manner


• Provide customer support via various channels


• Escalate complex customer issues to management


• Collect and record customer feedback


• Help to improve the customer experience.

Qualifications

• Bachelor's Degree in Business Administration or relevant field.


• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry


• Must be proficient in Igbo language and fluent in English


• Proficiency in Microsoft Office and customer service software.


• Must be open to working on a shift schedule


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.