• Application Deadline:
• Position: Executive Housekeeper



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 - 10 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Main Function

• The Executive Housekeeper is responsible for planning, organizing, and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and aesthetic presentation throughout the hotel.


• This includes oversight of guest rooms, public areas, laundry operations, linen management, and housekeeping staff.


• The role ensures that all housekeeping services meet established hospitality standards while contributing to exceptional guest experiences, operational efficiency, and cost control.

Role Responsibilities

Housekeeping Operations Management:

• Oversee daily housekeeping operations including guest rooms, corridors, public areas, laundry, and back-of-house spaces.


• Ensure all rooms and facilities meet the hotel's cleanliness and presentation standards.


• Coordinate closely with the Front Office to ensure timely room readiness for guest check-in and check-out.


• Monitor housekeeping productivity and efficiency across all operational areas.

Quality Assurance and Standards:

• Conduct regular inspections of guest rooms, suites, and public areas to ensure compliance with service standards.


• Implement housekeeping SOPs and ensure strict adherence by all staff.


• Ensure consistent room setup, linen presentation, and amenities placement.


• Identify service gaps and implement corrective actions to maintain quality standards.

Team Leadership and Staff Development:

• Supervise housekeeping supervisors, room attendants, laundry attendants, and cleaning staff.


• Prepare work schedules, duty rosters, and shift assignments.


• Conduct staff training on cleaning techniques, safety procedures, and hospitality standards.


• Monitor staff performance and enforce discipline and professionalism.

Linen, Supplies, and Inventory Management:

• Manage hotel linen, uniforms, cleaning supplies, and guest amenities.


• Ensure proper storage, tracking, and distribution of all housekeeping materials.


• Monitor linen lifecycle and reduce loss, damage, or wastage.


• Coordinate procurement of housekeeping supplies when necessary.

Laundry Operations Oversight:

• Supervise laundry operations to ensure timely washing, drying, pressing, and distribution of hotel linen and uniforms.


• Monitor the use of laundry equipment, chemicals, and operational processes.


• Ensure quality control in laundry services and guest laundry handling.

Budget and Cost Control:

• Manage housekeeping operational budgets and control departmental expenses.


• Monitor usage of cleaning supplies, amenities, and linen to prevent wastage.


• Prepare departmental reports and financial summaries for management review.

Health, Safety, and Compliance:

• Ensure strict compliance with hygiene, sanitation, and safety standards.


• Implement proper handling and storage of cleaning chemicals and equipment.


• Support workplace safety programs and emergency procedures.


• Ensure housekeeping operations comply with hotel policies and regulatory requirements.

Guest Satisfaction and Service Excellence:

• Respond promptly and professionally to guest complaints or housekeeping-related issues.


• Monitor guest feedback and implement service improvement initiatives.


• Ensure VIP rooms and special guest requests are handled with attention to detail.

Experience / Qualification

• Bachelor’s Degree or HND qualification in Hospitality Management or related discipline.


• 7–10 yearsexperience in hotel housekeeping, with at least 4–5 years in a supervisory or managerial role.


• Experience working in large hotels or multi-room hospitality establishments is highly desirable.


• Professional hospitality or housekeeping certifications are an added advantage.

Competencies / Skills:

• Strong knowledge of hotel housekeeping operations and standards.


• Leadership and team management abilities.


• Excellent attention to detail and quality control.


• Inventory and budget management skills.


• Strong communication and coordination skills.


• Organizational and problem-solving abilities.

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity.


• Detail-oriented and quality-driven mindset.


• Strong leadership and motivational ability.


• Ability to work under pressure in a fast-paced environment.


• Service-oriented attitude with commitment to excellence.