• Application Deadline: Sun, 28 Aug 2022 00:00:00 GMT
• Position: MD Key Account Management Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field Finance / Accounting / Audit 
  

Role Purpose

• This role wiill be responsible for assisting MD Key Account Management supervisor in carrying out day to day activities.

Responsibilities

• Assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.


• Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximization of potential from each account.


• Assist in consumer complaints pertaining to MD consumers.


• Customer lodging related to MD customer.


• Assist in customer complaint resolution.


• Interacting with the MD customer regularly.


• Preparation of MIS reports for MD customer care.


• Collate, analyse, and present data as it relates to key functions of the Unit


• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.


• Perform other duties as assigned by the unit Head or Head of Department


• Perform other duties as assigned by the unit Head or Head of Department.

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification


• Requires minimum of 1 year relevant work experience with knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Key Account Management


• Electricity Regulations and Policies


• Business Intelligence


• Customer Focus


• Customer Support


• Management Information Systems (MIS)


• Date Gathering & Analysis


• Behavioral Competencies


• Communication and Interpersonal Relations


• Supervisory/Managerial Skills


• Problem Solving and Decision Making


• Managing Resources


• Business Focus