• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Customer Care 
  
  

Key Responsibilities

• Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.


• Coordinate the routing and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.


• Supervise and verify proper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.


• Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.


• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.


• Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.


• Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.


• Record and maintain customer data and transaction history accurately in the CRM system.


• Support revenue collection and ensure all transactions are properly recorded and accounted for.


• Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.