• Application Deadline:
• Position: Operations Manager (Laundry & Dry Cleaning Services)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Operations Manager is responsible for overseeing end-to-end laundry and dry-cleaning operations, ensuring service quality, operational efficiency, cost control, and customer satisfaction.


• The role includes staff supervision, process optimization, and business performance management.

Key Responsibilities

• Oversee daily plant and outlet operations (washing, dry cleaning, ironing, packaging, and delivery).


• Implement and monitor standard operating procedures (SOPs) for garment care and handling.


• Supervise and coordinate staff (machine operators, pressers, sorters, front desk).


• Ensure quality control standards are maintained and customer complaints are resolved promptly.


• Manage inventory of detergents, chemicals, and consumables.


• Monitor machine maintenance schedules and liaise with technicians.


• Drive operational efficiency and reduce turnaround time.


• Prepare operational reports (daily output, defects, revenue tracking).


• Ensure compliance with health, safety, and environmental standards.


• Collaborate with the marketing team to support customer acquisition and retention strategies.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field.


• Minimum 4–6 years of experience in laundry, hospitality, or production operations.


• Strong leadership and team management skills.

Key Skills & Competencies:

• Operations management & process optimization


• Quality assurance and control


• Customer service excellence


• Cost management


• Problem-solving and decision-making


• Strong organizational and reporting skills.