• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: EFT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Responsibilities

• Responsible for providing second-level support to financial institutions using Interswitch solutions running from within their site.


• Works independently to collate and analyse data using pre-determined tools, methods and formats.


• Supports and enables others to use and benefit from existing data management Systems.


• Explores issues and/or needs to establish potential causes, related issues and barriers.


• Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.


• Analyses specified problems and issues to find the best technical and/or professional solutions.


• Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.


• Contribute to the preparation of various data and analytics reports.


• Ensure customer requests and complaints are resolved within SLA


• Ensure report of activities are shared and discussed with acquirers within stipulated timeframes.

Requirements

• University First Degree.


• At least 3 years work experience.


• Reporting skills.


• Data Collection and analysis skills.


• Data Management Skills.


• Ability to use Postilion suite; Thales solutions.