• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Locations: Victoria Island, Lekki, Osapa and Ikorodu - Lagos

Job Description

• As a Customer Service Officer, you would be involve in offering sales support, resolve complaints, attend to enquiries, up and cross sell to customers (walk-in and on-line).


• Preparing the Customer Service Guidelines.


• Solving all product or service related issues of the customers.


• Keeping a proper record of the customers.


• Maintaining and updating the information of the customers regularly.


• Providing the best possible solution to the queries of the customers.

Requirements

• OND / HND / Bachelor's Degree with 1 - 3 years of work experience.


• Proven customer support experience or experience as a Client Service Representative.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Previous experience working in a confectionery company is an added advantage.

Salary

N50,000 - N60,000 monthly